As an installer in the field, it is important to get quick answers to your questions. Then customer problems can also be solved faster. This is where AI can help, which is why a chatbot has been developed for the installation industry, Manual. Rensa Heating and Ventilation will now collaborate with the startup behind this chatbot to provide installers with faster service.
Manuel should make the work of installers a lot easier. Manuel is easily accessible via a web application or WhatsApp. Installers send a question about fault codes or maintenance procedures, for example, and Manuel responds within seconds with a solution. The chabot includes all manuals and technical information for all central heating boilers, for example.
Through a partnership with Rensa Heating and Ventilation, Manuel now links his technical knowledge to Rensa's logistics network of 18 service points in the Netherlands. Installers not only know how to solve a problem, but also at which Rensa service counter the required part is ready. In addition, Manuel helps installers identify parts suitable for overhaul, which fits seamlessly with the Rensa Refurbished program.
Rensa supports this promising start-up by giving Manuel a flying start in installing Holland. "At Rensa, we believe in technology that really moves installers forward," says Rik Heijink of Rensa Heating and Ventilation. "Manuel shows how innovation can be practical and valuable for daily practice.
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